Last updated: July 1, 2025
MyGuarantee Privacy Policy v2.2
Last updated: 1st July 2025 MyGuarantee operated by MyGx Pty Ltd and iDeed Pty Ltd
We are MyGx Pty Ltd, operators of MyGuarantee. MyGx Pty Ltd is a wholly owned subsidiary of iDeed Pty Ltd, the operator of the ARCGx Application (“Application”), which holds records of bank guarantees. The Application is used to establish and create records, and communicate with other users, in relation to bank guarantees that issuers (including MyGuarantee), beneficiaries, and applicants have an interest in.
This policy explains how we manage personal information when you use the Application and within our organisation.
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- Kinds of Personal Information We Collect
We may collect and hold the following personal information: • Identifying information (first and last name) • Contact information (email address, telephone number) • Usernames, passwords, and access codes created when registering • Images and video of you and your identity documents (for AML/CTF/Fraud purposes) • Technical information regarding your device (to assist with fraud prevention) • Records of our communications with you
Without this information, we may not be able to provide access to the Application or respond to your requests.
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- Electronic Verification of Identity
We and bank guarantee issuers have obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act (AML/CTF Act).
You consent to us disclosing your name, address, and/or date of birth to a credit reporting body (CRB) for identity verification purposes. The CRB may compare your details with their records and provide an assessment to us. We may also use the Commonwealth Attorney General’s Department Document Verification Service (DVS). For more details, visit www.dvs.gov.au.
You also consent to providing biometric information (such as a selfie) for identity verification. We may share verification results with the bank guarantee issuer.
If you do not consent, we may use other reasonable means to verify your identity.
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- How We Collect Personal Information
We collect personal information: • Directly from you (e.g., when logging into the Application or submitting a request) • From your employer or an authorised person • From third parties • From publicly available sources
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- Purposes for Which We Use Personal Information
We use your personal information to: • Operate and maintain the Application • Facilitate your use of the Application • Assist with the issuance, payout, and cancellation of bank guarantees • Improve the Application and our services • Comply with legal and regulatory obligations • Compile statistics and reports • Manage and resolve complaints or issues
We may also use your information for purposes authorised by you or required by law.
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- People to Whom We Disclose Personal Information
We may share your personal information with: • Other users of the Application (as required to facilitate services) • Your employer or authorised representatives • Your advisers or other authorised parties • Our staff and business partners (including technology providers) • Professional advisers (e.g., auditors) • Government authorities (where required by law)
We will not disclose your personal information outside Australia.
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- Storage and Security of Personal Information
We take reasonable steps to ensure that your information is accurate, complete, and up-to-date. We store personal information in electronic databases (some managed by third-party providers) and use physical and technical safeguards to protect it.
We retain personal information for as long as necessary for its purpose or as required by law.
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- Access and Correction
You may request access to or correction of your personal information by contacting us at support@myguarantee.com.au. We may need to verify your identity before granting access.
In some cases, we may not be able to comply with your request (e.g., if it impacts the privacy of others or breaches confidentiality). We will explain the reasons if we refuse.
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- Complaints
If you are concerned about how we handle your personal information, please contact us in writing at support@myguarantee.com.au. We will investigate and respond within a reasonable time.
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- Changes to This Policy
We may update this policy periodically to reflect changes in our practices or to comply with new laws. The latest version will be available at www.myguarantee.com.au.